Case study

Auchan Telecom

Auchan Telecom is part of the Auchan Group – a company owning one of the largest retail chains in the world (over 1220 hyper- and supermarkets; turnover about EUR 40 bln). Auchan Telecom, better known under the brand of Auchan Mobile, is a mobile virtual network operator (MVNO), offering services connected with mobile telecommunication: pre-paid cards, mobile Internet, online invoicing.

The business situation before the implementation of the ERP system

Delivering virtual mobile telephony services in the pre-paid model is a demanding undertaking. One of the highest priorities is to guarantee the smooth, error-free and safe handling of a high number of daily transactions.

In particular this includes the process of purchasing PIN code packages (virtual telecommunication products – recharging codes that are either printed out on the cashier ticket or available on scratch-cards) from the suppliers, selling them to intermediaries or end customers, as well as tracking each PIN code until it has been used up.

Before the implementation of Comarch ALTUM most processes within the company were handled manually: including the manual creation of purchase orders (based on files containing PIN codes sent by the suppliers) and the additional, manual validation of the uniqueness of each product serial number. In addition, the import process into the Auchan Telecom database had to be launched and processed individually. Settlements with suppliers and customers were handled by sending manually created documents, a task that required the engagement of many resources.

The handling of complaints, product returns and checking the usage status of PIN codes was also a long process with many stages, enabling the occurrence of mistakes.

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• Auchan Telecom