Organized customer supervision
In Comarch ERP Altum, a company owner is in full control of the entire process of customer service. Assigning individual customers to employees and determining contact persons for customers allows for managing relations with customers in a clear and organized manner. Owing to Comarch Mobile Sales application, mobile employees can conduct direct sales at customer’s location from the level of a mobile device as well as manage support for him or her.
In order to get complete information on, e.g. customer’s satisfaction or perspectives for further cooperation, you can create your own questionnaires. Thanks to collected responses, a company can automate some activities.
How does it work? Questionnaires demonstrated dissatisfaction of Customer A with quality of an item. A sales manager automatically receives such information along with prepared solution what steps should be taken: “Direct a sales representative to Customer A and grant him or her 20% discount”.