CRM

Complete customer satisfaction is one of the priorities of each company. Therefore, it is important to facilitate efficient support for both – the pre-sales process and the ongoing cooperation with customers. Because Comarch ALTUM CRM is accessible from your Internet browser your salesmen always have access to customer contact history and are aware of their needs and know exactly the next steps to be taken on the way to winning the customers’ loyalty.

Comarch ALTUM CRM allows you to manage contacts with customers - from the registration of a potential client, up to recording conversations, events, etc. The synchronization of contacts, tasks and events with MS Outlook also helps your daily work.

The ability to conduct promotional campaigns by identifying the target group, through the definition and conduction of appropriate actions, up to the sales funnel analysis makes your sales force’s work more efficient. As it pertains to a campaign, you can set budgets and estimated costs and allocate resources and people to relevant tasks. The tool ensures that everything takes place within defined deadlines. Additionally, in every moment you can track whether a campaign is delivering the desired results. All of this goes into maximizing your company’s profits.