Personal task inbox

Employee Inbox

The Employee Inbox is a part of the Comarch ALTUM system which resembles a mail program in the way it functions, but instead of managing email messages, it manages the tasks and required actions you assign to your employees with the BPM tool. The process of browsing and managing tasks is very straightforward - similar to standard inbox procedures. Each worker with access to Comarch ALTUM receives a personal inbox. The main purpose of the inbox is to always let employee know what actions to take and to track the completion of the assigned tasks.

You can receive two kinds of messages in the inbox:

• Tasks – Certain steps within a process require the user to make a decision that will affect the further course of the process. Other processes require the user to perform certain actions manually, as they are far too complex to be automated and therefore require human interaction. In order to complete those tasks in a quick and easy way, the user can perform them directly in his inbox, using special forms.  As soon as the task is finished and confirmed by the user, the process moves on to the next step, sending another task or performing an automated activity.

• Information – used for delivering certain information required for fulfilling a task or that is in regards to a process.

The process may also send messages with defined attachments.

Microsoft Outlook inbox

All tasks that are available in the Comarch ALTUM inbox can also be delivered to the Microsoft Outlook application. Therefore, the incoming action requests from the system are available in Outlook’s e-mails, tasks and events. As a result, you will be able not only to read the incoming information but also make decisions right away from your Outlook environment. For example, you can accept or reject an application for a business trip or, after opening up the purchase offer, type in the appropriate amount to be ordered and pass on the task to warehouse personnel.

Manual or cyclic?

Business processes may be activated manually (i.e. complaint process), by defining a cyclical date when the process will be automatically activated (i.e. margin comparison), or by activating a process automatically when a given event occurs (e.g. the automatic generation of a purchase order when the stock level falls below a minimum level).

Business Process Management (BPM)

Process editor

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Facilitate the flow of information between system users

Information flow between employees plays a critical role in all businesses. To make your business more successful, you need to facilitate information flow both vertically – between employees and their supervisors – and horizontally – between co-workers. Do warehouse personnel know that the sales force sold more goods this week than usual? Does an employee scheduled for a business trip know that the person from the finance department responsible for preparing the necessary documents is on leave? Thanks to automated processes, you can be sure that all the important information reaches the right people at the right time.

Avoid misunderstandings

The Comarch ALTUM BPM solution allow the enterprises to clearly define, realize, monitor and coordinate work processes, regardless of their location. It supports solving problems such as: how tasks are structured, who performs these tasks, what is their importance hierarchy, how they are coordinated, how the information that is necessary to perform these tasks is delivered and how their execution is monitored. This results in fewer misunderstandings in the company.

Work comfortably

Messages and tasks that come to your employee inbox in Comarch ALTUM are also accessible directly in the Microsoft Outlook application. As a result, you will be able to comfortably handle all the business tasks and activities run by the BPM engine either in the Comarch ALTUM system or in Microsoft Outlook - without having to switch between them. The incoming system messages and tasks will be communicated in the same way as ordinary email messages, so you can be sure that you will not miss any important information.

Business Process Management (BPM)

Process editor

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