Comarch ALTUM

Comarch ALTUM is a state-of-the-art management software system which represents the end result of seventeen years of experience developing some of the most innovative IT solutions available worldwide. The software is designed to save you time, reduce your costs, streamline communication between departments, and to arm you with easy- to-use-reports for successful decision-making.

Comarch ALTUM is a complete user-friendly system for small and medium sized businesses which will:

• Automate and optimize everyday activities across your departments from CRM to accounting
• Streamline communication by controlling best practice responses to tasks and processes with integrated workflow subsystem
• Improve management capabilities with easy-to-read business intelligence reports, scorecards, and planning & budgeting tools

See features and functions tab to learn more about how Comarch ALTUM improves business!

Business Intelligence

The goal of any management software is to automate as many processes as possible and to record your company’s financial data. Howe

ver, Comarch understands that to truly be successful, you also need a tool that provides you with reliable, up-to-date data in a way that helps you easily interpret trends within your business.

We designed Comarch ALTUM with a rich and complete set of Business Process Management tools that are fully integrated in the system and allow you to:

• Plan Operations - forecast revenue and costs based on historical data and trends
• Execute your strategy – use Key Performance Indicators (KPI) to set and track your goals
• Analyze business processes – use extensive reports within your system to monitor key company activities in sales, logistics, finance and accounting
• Create Reports – build your own reports or modify existing ones to visualize your situation with pivot tables, charts and maps. All of this with only a few clicks.

The data mining engine in Comarch ALTUM allows you to carry out "data drilling” with the aim of finding relationships and dependencies between data. It allows you to answer business questions that traditionally were unexpected or too time consuming, such as which products are usually bought together or which types of customers prefer certain kinds of products.

The Reporting tool uses a full scale data warehouse with Online Analytical Processing (OLAP) technology – a data module that enables complex analytical queries with a rapid execution time. Reports can be created by users without any technical experience. Once created, reports are updated automatically and the data is processed in real-time, eliminating the need for hundreds of different spreadsheets. Of course, you can also view your reports in every web browser or on a mobile device screen, and have them automatically sent in defined intervals.

Learn more about Business Intelligence >>

Business process management

Graphical tracking of processes
Since system processes may be modeled in the system graphically (thanks to a built-in graphical process editor), you are able to modify the existing processes or design entirely new ones. The process is displayed as a graphic flowchart which helps you with assigning each action that the system or the employee needs to take to each step within the process.

Employee inbox for tasks and messages
With an employee’s personal inbox you can preview information, respond to messages or make decisions – in other words, you perform all the actions assigned to you in a given process definition. Additionally, the full functionality of an employee’s inbox is available in an MS Outlook interface so you don’t even have to run your ERP system to be able to take the required actions.

Pre-configured set of processes
Comarch ATUM provides you with ready-made processes for universal use, including, but not limited to:

• multi scenario sales processes
• automated stock replenishment
• advanced margin comparison
• automated allocation of discounts
• management of business trips
• handling complaints

Apart from that, the system offers you great many industry-specific solutions which can be implemented right away.

Learn more about Process Optimization >>

Commerce

Time efficiency was one of the main goals during the creation of Comarch ALTUM. In order to deliver higher efficiency in the field of trade we have developed innovative functionalities such as:

• Quick sales that allows for the quick and easy creation of a sales invoice or receipt from the level of the item list. So once you have found the items that a customer wants to buy, you don’t have to open up another form, but just create the document with one click.
  
• The generation of documents avoids redundant input of information. It enables going through an entire business transaction and adding all the basic information only to the first document connected with this transaction. Based on this document, all the other documents can be created with one click with all the information being transferred automatically between those documents
  
• Handling sales and purchase processes using Comarch ALTUM workflow not only allows for the full or partial automation of those processes (e.g. the automatic generation of invoices), but also helps increase internal process quality (e.g. while handling customer claims).
  
• Managing prices and discounts for your whole sales network becomes really easy. You can use a combination of different price types, price lists and seven different discount types to create an attractive offer for your customers and always have an overview of whom you are selling to and for what price. Additionally margin and discount control mechanisms guarantee the profitability of all your sales transactions.
  
• The full availability of all data concerning your business partners and assortment of goods in the form of numerous predefined trade reports assures the high quality of decisions made by your employees and therefore a much greater efficiency for your trade activities.
  
• /Front end solutions for B2B and a B2C e-commerce, mobile sales and the POS for your retail stores are fully integrated with ALTUM. Thanks to this integration we can guarantee a fluent exchange of data and high efficiency within your entire sales network.
  

Learn more about Sales and Purchasing >>

Logistic

Reducing your inventory levels can bring a tremendous improvement to your cash flow and a reduction in costs. Comarch ALTUM stores information contained on all warehouse documents regarding current and historical stock levels and monetary values for each and every incoming and outgoing transaction, including the stock movement between your warehouses. Depending on your business processes, you can either create warehouse documents automatically with every sales or purchase invoice entered into the system, or manually (with one click from sales and purchase documents). This allows you to divide your receipts and releases to gain full control over your stock. Comarch ALTUM:

• Optimizes your stock level by setting optimal and minimal stock levels per item,
• Allows FIFO, LIFO, and direct indication for released items,
• Tracks your internal logistics through multiple warehouses and internal warehouse movements,
• Tracks reservations and sales below stock,
• Handles multiple item features, attributes, measures and barcodes,
• Tracks item lots independently using item features,
• Distinguishes between warehouse and commercial stock,

The Comarch ALTUM Mobile Warehouse solution allows you to optimize and facilitate your internal logistics processes using tools like barcode scanners and data collectors. These devices guarantee easy and error-free accomplishment of the inventory process, enable the issuance of all warehouse documents and once issued, make them instantly visible and available for every system user.

Comarch ALTUM ensures that inventory is kept at an optimal level. One examples of using the workflow mechanism in stock management is the automatic replenishment of inventory levels. In order to optimize the quantities of purchased products the system can plan for estimated sales and constantly meet your optimal level of inventory for each product.

Comarch ALTUM Business Intelligence supports your decisions by providing powerful, easy-to-use reports on every crucial business process related to warehouse management, such as the process of ordering articles. Since Business Intelligence is built into the system, each and every employee can reap the benefits of improved operations, strategies and decision-making.

Learn more about Logistic >>

Accounting and Finance

Handling payments
The Accounting and Finance portion of Comarch ALTUM allows for the registration of payments in many different payment forms and in any currency. With a payment-planning tool combined with a current overview of your cash flow at your disposition, handling financial transactions becomes as easy as ever.

Accounting entries
The chart of accounts in Comarch ALTUM can be adapted to the uniqueness of your company by for example, adapting its structure or using different types of accounts. When it comes to posting to these accounts, you can make use of an accounting scheme, automating the creation of booking entries or a mechanism that automatically creates accounts required for an entry. A freely definable ledger structure and different document states give you a complete overview and full control over all entries made and allows you to double check before adding those entries to the general ledger.

Analysis and Statements
Comarch ALTUM delivers a tool for the creation of financial statements, such as balance sheets or profit and loss statements that allows for the quick and easy construction of those statements. Additionally, Business Intelligence allows you to conduct various kinds of analyses, helping you better understand the financial situation of your company.

Learn more about Accounting and Finance >>

CRM

Comarch ALTUM CRM extends the standard ERP capabilities of the Comarch ALTUM system. The application, which handles both pre- and post-sales activities, will support your company in your endeavors to attain new leads and deliver the best service level to your customers. The solution:

• Is accessible on the Internet - your sales team will stay informed about current and potential clients, even when they are on the road, so they can operate more effectively to maximize customer satisfaction and loyalty.

• Records a detailed history of customer contacts including conversations, notes, and appointments

• Synchronizes with your Microsoft Outlook calendar and address book

• Allows you to conduct promotional campaigns to selected target groups. When planning a campaign, you can set goals, time frames, and budgets, schedule events and assign tasks. This organizational streamlining results in maximized profits for the company.

In addition, Comarch ALTUM delivers rich and extensive reporting and data analyses in a graphical, easily understood format that will help you identify sales trends, problems, and opportunities so you can rapidly respond to varying conditions and take advantage of opportunities as they arise.

Learn more about CRM >>

Mobile

Comarch ALTUM Mobile solution has been developed in order to expand, and thus enable and facilitate the functions of the Comarch ALTUM ERP system into mobile devices. The solution provides the following three features for mobile use within your company:

• Mobile Sales Force Automation - designed for a sales force; this solution provides support for a broad range of sales tasks, including i.e. pre-sales activities. When at a client's premises it is possible to issue and print invoices, receive cash as well as more activities, which are always based on up-to-date data from your central database.

• Mobile Warehouse Management System – the solution allows warehouse personnel to execute their daily tasks in a more efficient, faster and smoother way by using mobile devices to e.g. perform inventory counts or prepare deliveries.

• Mobile Business Intelligence - often used by company managers; It enables analysis and viewing of reports related to business performance, with always up-to-date information on the company situation - in the form of tables, charts, maps or scorecards.

Learn more about Mobile >>

e-Commerce

Comarch ALTUM comes with three fully integrated solutions that help you better handle your online sales channel:

• The Comarch iOrders B2B front-end solution allows for easy communication with your business partners. Not only can they post orders online but they can also track the status of their orders, gain insight into your warehouse in order to check the availability of items, check their current credit limit etc.
• Comarch iShop24 is a cutting edge online store solution that lets you realize all your ideas concerning the layout, design and presentation of products.
• The certified eBay tool in Comarch ALTUM makes it possible to plan and track auctions from within your ERP solution. Once an auction is closed, sequential steps to realize the delivery can be accomplished within the system with just a few clicks of the mouse.

Learn more about e-Commerce >>

System Flexibility

You can customize the system to your company’s parameters and even the individual preferences of your employees. Some examples of Comarch ALTUM’s flexibility include:

• Interface - the intuitive graphic interface is easy to use and can be completely modified. With a few clicks, you can adjust the form layout and field names.

• Profile Editor - manage access rights and personalize the design for each worker or group of workers, displaying only the components that they need.

• Modeling business processes – the Business Process Management tool lets you modify the flow of work in the company, and assign tasks to your employees according to your company’s best practices. The graphic process editor allows you to quickly optimize processes or adjust the system to changing business conditions.

• Application Programming Interface (API) – allows you to integrate new functionalities and communication with other applications. Comarch ALTUM API spans 100% of the system, giving programmers unlimited access to all of its functions.

• Data Verification – you can set up your own definitions for verifying the data that is being entered into the system. In Comarch ALTUM it is possible to create accuracy rules for every field in the system to ensure data quality and minimize data input errors.

• Comarch ALTUM allows for mapping the structure of the company in the system, and the precise definition of rights and permissions for each member of the company’s structure.

Learn more about Flexibility >>

Ergonomics

Some of the features that distinguish Comarch ALTUM from other solutions in the fields of ergonomics are for example:

• Personalized interface - fully customizable user interface, enabling even a complete change of the system’s appearance.

• Contextual actions – provides the possibility of taking action, opening up reports or initiating processes in the context of currently selected customers, vendors, products or documents – wherever you are in the system.

• Edit In Place - allows you to edit information in the place it is displayed, without the need to navigate back or locate the appropriate forms.

• One click actions – allows you to perform actions, such as create documents based on preceding documents or quickly conclude a sale right from your product list, using the minimum number of mouse clicks.

• Work without a mouse – it enables working with the use of fully editable shortcut keys and no mouse.

• ERP everywhere - salesmen, warehousemen and managers can work with Comarch ALTUM using mobile devices such as smartphones, PDA’s and mobile data collectors.

Learn more about Ergonomics >>

Openness

The Application Programming Interface and Business Process Management engine of Comarch ALTUM allows for unlimited extension of the system with new functionalities, as well as for easy integration with external applications. Additionally, the Comarch ALTUM Interface Framework lets you integrate various applications.

Learn more about Openness >>

Retail

Comarch ALTUM Retail is a great solution for retail chain stores or single store businesses. Advanced offline synchronization methods within the system facilitate efficient data interchange between stores and headquarters. Comarch ALTUM Retail delivers: Easy to use, fast, and reliable offline Point-of-Sale touch-screen interface that supports retail devices as drawers, barcode scanners, receipt printers, RFID’s and more… Back-office store management including stock-taking, internal warehouse movements, and more… Ability to manage the retail chain centrally to maintain common pricing and discounting policies Centrally managed assortment, stock-up process, and purchases Customer management for entire chain including loyalty programs and customer oriented reporting Effective reporting on incomes and costs, including specific performance indicators connected to retail business such as: sales/square foot, sales effectiveness benchmarking, sales seasonality, days-of-sales, or hourly sales intensity reports.

Since each store operates on its own database, the system remains malfunction-proof allowing you to keep selling if even a single computer remains working onsite. Connection to a central server allows you to easily upgrade and maintain your database.

Business Intelligence

Comarch ALTUM Business Intelligence delivers more than just reports – it delivers a complete Business Performance Management suite equipped with numerous tools that help you improve the performance of your company. Best of all, your employees can take advantage of these tools in order to make their daily work more efficient.  

Decisions concerning the growth of the company cannot be based on intuition alone. This is why Comarch ALTUM delivers reporting tools that allow you to quickly create reports that provide you with current information about the situation your company is in. Therefore, the quality of your decisions will surely increase.

A data forecasting tool lets discover new business opportunities by providing automated prediction of sales trends and customer behaviors.  As a result, you can prepare more accurate marketing campaigns, arrange a store display in a more effective way or effectively plan inventory levels letting you increase revenues and reduce costs.

In order to support you in planning, a budgeting tool helps you easily and intuitively prepare budgets which can automatically be adjusted for subsequent budget periods, using historical data or other parameters.

Using Business Scorecards you are not only able to communicate your strategy but also quickly review all the key indicators describing critical parts of your business. Therefore you can efficiently monitor your strategy and respond rapidly to emerging threats. What’s more, your employees are aware of the ongoing business strategy and can better understand the importance of their actions.

With Comarch ALTUM you always have information on hand - no matter whether you're in the office or not. Indeed, you can receive the most recent reports directly into your e-mail inbox or mobile device screen, which saves time and guarantees that no important information goes unnoticed.

Business process management

Comarch ALTUM Business Process Management (BPM) is an advanced suite of tools that helps you deal with a wide range of issues: from handling minor imperfections up to resolving serious efficiency problems. The solution, whose core is built around the Comarch ALTUM process engine, lets you easily define, develop, tune and harmonize all the processes in your company in order to respond to a changing internal or external environment as well as identified needs or efficiency issues. In particular the Comarch ALTUM BPM suite allows for:

• Cost and time savings – by speeding up and automating processes, which leads to minimizing the risk of errors and better quality control,

• Improved customer service - because key customer-related processes, such as handling orders, can be automated and facilitated and thus significantly accelerated,

• Facilitate the flow of information between system users – by ensuring that the right information reaches the appropriate person at the right time,

• Minimize data errors during daily operations, avoid misunderstandings – letting you not only assign responsibilities and tasks and clearly defining roles for each worker, but also ensuring the execution of these roles at every process stage,

• Follow best business practices – by improving your own key business processes or  implementing the ones delivered by Comarch,

• Rapid adaptation to changes - thanks to the flexible nature of Comarch ALTUM, processes can be modified easily and at anytime in order to respond to internal and external changes (such as a loss of employees or a change in company policy),

• Easily linking together Comarch ALTUM with external applications – by using universal process components: business objects and activities.

• Increase employee satisfaction, because instead of exercising repetitive tasks, they perform more challenging activities,

Commerce

Comarch ALTUM has been designed in a way that allows you to handle all your trade processes –from offering your products to ordering up to invoicing- in a very efficient and convenient way, using functionalities like process automation or the easy generation of documents. This allows you to deliver better service to your customers while at the same time decrease operating costs in your sales and purchase departments. As a result your sales will increase while operating costs per transaction decreases.

Logistic

Nowadays, one of the main challenges for managers in the field of logistics is a consequent reduction in stock keeping time and thereby minimizing costs and increasing cash flow. These factors are directly dependent on the quality of logistics processes that are specific to the company. Comarch ALTUM proves that there is always room for significant improvements in this area because it is a system that was designed not only for the overall management of logistic processes, but primarily for the improvement of these processes.

The most important functionalities include the easy management of document flow which lets you avoid redundant input of information, automate ordering processes and multi-functional optimization of inventory levels. This is made possible thanks to dedicated built-in tools such as the automation of buinsess processes, which allows e.g. inventory levels to be replenished automatically or as directed by the user, or thanks to the easy-to-use business intelligence reports, which can facilitate order planning based on sales estimates, rotational indicators or enables defining the minimum and optimal levels.

Comarch ALTUM is delivering a new level of quality in the area of daily and routine warehouse work.
Using mobile data collectors delivered by Comarch ALTUM, your warehouse personnel are more satisfied with the facilities at work, but also avoid unnecessary errors and save significantly amounts of time.

Currently logistics is a very complex process that applies to all areas of company operations. Efficient information management and optimization of logistics processes in Comarch ALTUM will give you a competitive advantage, creating excellent conditions for further development.

Accounting and Finance

Focus on what’s really important
Accounting in Comarch ALTUM has been designed in a way that reduces the amount of repetitive, easy to perform tasks, like the posting of a single document type over and over again.  Therefore it allows employees in the accounting department to focus on more demanding challenges that arise during their work such as analyzing transactions or the financial situation of the company.

Better handling of demanding challenges
Because the Comarch ALTUM system allows for the automation of repetitive and less demanding tasks, your accountants can not only focus closer on demanding challenges but can also meet these challenges with a strong partner at their side that helps them prepare reports and analyses in order to make the right financial decisions in every situation.

CRM

Comarch ALTUM CRM was built with the idea of letting you plan and execute your sales and marketing activities effectively and manage contacts with your leads and customers in the most convenient way. The solution helps you not only effectively attract customers, which increases company revenue, but also retain them, thanks to better recognition of your clients’ needs, resulting in improved customer service.

Access Comarch ALTUM’s CRM application from wherever you are:  using your mobile device or your web browser you have access to all essential information about your customers, and current marketing and sales activities. As it allows your salesmen to stay in touch with all their colleagues, it will be easy to coordinate their work and respond quickly to emerging opportunities.

Comarch ALTUM CRM gathers all the data regarding sales and marketing processes, making it fully available for analyses, which allows you i.e. to focus on the most profitable customers, find the weak points of your sales process and optimize costs for better planning of future campaigns - in other words make well-informed commercial and marketing decisions.

Mobile

Comarch ALTUM Mobile solution supports and facilitates business processes and tasks for those who are seldom at their desks - warehouse and sales personnel - and helps managers with controlling and better management of the company wherever they are. The main advantages of this solution include:

• Immediate access to data anytime and anywhere
• Better information flow
• Faster decision making
• Increased work efficiency
• Minimizing costs related to sales and logistics activities
• Better use of resources
• Reduction of time required for customer service

e-Commerce

Comarch ALTUM allows you to handle your entire internet sales channel from within the ERP solution. Thanks to the full integration of your internet store, online B2B front-end and eBay auctions you can not only handle all three using the same, familiar Comarch ALTUM interface, but you also do not have to do redundant work that is usually required when using online sales channels. This is because all the information to and from the online front-ends is automatically exchanged and there is no need to input this information twice. This also means lots of time saved, as all incoming online orders are immediately available for execution in the ERP system and information displayed on eBay, in the online store or the B2B front-end can be managed centrally in the ERP system.

System Flexibility

Comarch ALTUM has been designed from the beginning as a flexible and scalable business platform, on the one hand containing a complete set of functionalities, and on the other hand - providing great opportunities for customization and expansion. The solution is flexible enough to evolve with you as your company grows and adapts to changing markets, which ensures a lower expenditure for any future expansions and as a result, a lower TCO.

Ergonomics

Comarch ALTUM has been developed with a deep understanding of the importance of ergonomics. A broad variety of ergonomic features such as the ability to work without a mouse or ‘one-click actions’ help you save time, eliminate frequent errors and make working with Comarch ALTUM a pleasure rather than a tedious routine. Moreover, with broad capabilities for customizing the interface you can make the system appear exactly as you like, optimizing its convenience.

Openness

By integrating Comarch ALTUM with the software environment of your company, you can create very real synergetic effects all across your entire company. This can result in an increase of the usefulness of all of the software employed in your enterprise, as well as boost the overall efficiency of work. In addition, Comarch ALTUM allows for the creation of additional functionalities according to your companies specifics in a faster and less expensive way.  These functionalities will not only be fully integrated with  the system, but will even use the ergonomic Comarch ALTUM interface which makes your entire solution much more user-friendly. What’s more, the possibility to expand the system’s capabilities any time you want makes Comarch ALTUM a very safe investment: You can be sure that when your company grows, your ERP environment will grow with it.