IT Infrastructure

Comarch Data Center (CDC) offers an alternative to developing your own resources. The solution offers you the use of specially designed spaces without having to build them or establish an expensive IT infrastructure. There are many threats to IT systems: floods, fires, explosions of flammable materials, violent storms, intruders who exploit weaknesses in IT security, malfunctioning infrastructure leading to power outages and communication breakdowns, and human errors that mean systems supervised by employees do not perform properly.

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The key elements in Comarch outsourcing projects are a well defined contract, which has precisely stipulated requirements and delivery capacity, and a cooperative and trusting working relationship. The end product implemented as a result of this process is always tailored to the customers’ requirements and aims to give them the most beneficial solutions possible.

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Comarch provides a comprehensive wide area network (WAN) data transmission package with network solutions implementation throughout the country and beyond. These are most frequently rolled out in the outsourcing model. Comarch Network Managed Services involves entrusting a qualified outside company with responsibility for communications and data transmission. The fundamental element of an outsourcing project is a well defined contract with the expectations of the commissioning company and the capacities of the company providing the service precisely specified.

Comarch Broadband Urban Networks (WiFi/WiMax) provides a comprehensive solution for public institutions with extensive services ranging from identifying and developing a network to optimizing and implementing it. Radio data transmission systems have been around for a long time. But because of high costs they have only been used by government agencies and big companies. Over the last few years, though, technological advances have produced a buzz of new ideas in this area.

Comarch Contact Center is a modern, modular platform which is easily expanded. It supports all communication methods including IVR (Interactive Voice Response) and customer care agents. The solution is based on Comarch’s own application integrated and supported by the advanced mechanisms used in Avaya Call Center. The combined experience of Comarch and Avaya – both leading suppliers in their sectors – in providing highly specified Contact Center systems means that we can offer your company technically advanced solutions with functionality that is unique on the market.

As part of IT platform integration, Comarch integrates a company’s existing IT systems. The solutions integrate various IT systems enabling them to exchange data efficiently. This provides greater effectiveness, increases the information flow, guarantees business continuity and stability and optimizes resource use.

Comarch recommends DRC (Disaster Recovery Center) services to all who want to ensure optimum IT infrastructure and business continuity in the face of possible catastrophes and acts of fate. This service involves Comarch preparing infrastructure that can rapidly takeover the processes of the customer’s IT department if something occurs to prevent it from functioning normally.

Comarch has extensive experience in securing and maintaining IT system security that has been gained both within the company itself and in numerous implementations at other companies. Comarch’s strong position in security solutions has been achieved through a long-term policy of investing in expert personnel to maintain a thorough knowledge of new technology.

Almost all companies now use IT systems. In the age of the Internet, with its burgeoning technological advances, and of the near universal use of electronic data processing, ensuring optimum security is an ever more demanding and complex task.

Security policy is specified precisely and coherently by rules and procedures. Based on these, organizations manage and construct IT and informational resources and systems. The policy produces the foundations for management methods and procedures and indicates what must be done to ensure that security is sufficiently watertight. The aim of implementing a security policy is to protect the information from a wide range of threats and so secure operational continuity, minimize harm to the business and ensure that it runs as well as it can. Comarch offers both security policy development and implementation services.