Airlines & Travel

Comarch Frequent Flyer Program is a comprehensive suite of business applications for managing both, simple and advanced loyalty programs in the Airline and Travel business. The system distinguishes itself with flexibility, ergonomic user interfaces and ease of operations. Its scalable architecture guarantees the ability to adjust the loyalty program to a company's growth.

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In recognizing the value that loyal customers have for an airline, Comarch, in cooperation with our customers, has developed the Comarch Concierge Agent (CCA), a tool that allows for a personal channel of communication between an agent and the traveler.

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Comarch’s solution is designed to improve the travel experience by granting passengers a new level of self service possibilities. These benefits can help you to retain more customers and meet their increasing expectations, while on the other hand provide you with a great opportunity for ancillary revenue.

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Smart Analytics is a part of the comprehensive Comarch Information Management platform, which contains a portfolio of products enabling you to gain and use information regarding customers, their behavior and preferences. This tool draws on data from loyalty systems, CRM, marketing campaign management, as well as recording and financial systems, income registration and controlling systems. This guarantees that the analyses created are as credible as possible and reflect the market dynamics.

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The application supporting your business rests on a number of elements of central importance for continuity. One of these, supporting well designed and implemented software, is the IT infrastructure. This should be dependable and provide uninterrupted and high-output performance. Providing IT infrastructure services requires appropriately qualified specialists, a lot of experience, cooperation with the distributors and producers (technology partners) and the right service level agreements (SLA).

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